Privacy Policy

Your privacy is very important to us. Please read below to see how Flymaster handles information. Before you get to the details, here are a few of our fundamental privacy principles:

  • Information you upload to Flymaster may be seen by others depending on your privacy settings;
  • We aggregate and de-identify certain information about our members to use for business purposes;
  • We give you several ways to control the privacy of your personal information and are continuously working to enhance privacy options available to you.

Flymaster respects your privacy and shares your concern about the security of information you may submit to Flymaster’s websites and the related mobile applications and services (collectively, the “Services”). Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy settings and your rights in connection with the Services. Please also read the Terms of Service which sets out the terms governing the Services.

Flymaster is headquartered in Portugal and our Services are provided to you by Flymaster, Lda. If you are a resident of the European Union (“EU”), Flymaster, Lda. is the controller of your personal data for the purposes of EU data protection law.

This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services.

Questions or comments about this Privacy Policy may be submitted by mail to the address below or via our support system.
Flymaster Avionics, Lda
Rua de Fundões 151, 3700-121 São João da Madeira, Portugal

Attn: Legal

We Collect, Use, Share and Otherwise Process Information

Flymaster relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:

  • as necessary to provide the Services and fulfil our obligations pursuant to the Terms of Service. For example, we cannot provide the Services unless we collect and use your location information;
  • where you have consented to the processing, which you can revoke at any time. For example, you may consent to the processing of health-related information;
  • where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
  • to protect your vital interests, or those of others, such as in the case of emergencies;
  • where you have made the information public;
  • where necessary in the public interest;
  • where necessary for the purposes of Flymaster’s or a third party’s legitimate interests, such as those of visitors, members or partners.

Our Legitimate Interests

We process your information in furtherance of our legitimate interests, including:

  • providing and improving the Services, including any personalised Services. We do so as it is necessary to pursue our legitimate interests of providing and developing innovative and tailored offerings to our members on a sustained basis;
  • keeping the Services safe and secure. We do so as it is necessary to pursue the legitimate interests of Flymaster and its members in ensuring the Services are secure, and to protect against fraud, spam and abuse, etc.

Information Flymaster Collects

Flymaster collects information about you, including information that directly or indirectly identifies you, if you or your other members choose to share it with Flymaster. We receive information in a few different ways, including when you track, complete or upload activities using the Services. Flymaster also collects information about how you use the Services. There are also several opportunities for you to share information about yourself and your activities with Flymaster. For example:

  • We collect basic account information such as your name, email address, date of birth, gender, username and password that helps secure and provide you with access to our Services;
  • Profile and use information is collected about you when you choose to upload activity (including date, time and geo-location information as well as your speed and pace) or post, join a challenge, add your equipment usage, view others’ activities, or otherwise use the Services;
  • You can choose to add your contacts’ information to connect with your contacts on Flymaster and to send them your activity information while using Flymaster Live Tracking capable devices or instruments. If you choose to use these features, Flymaster will access and store your contacts’ information in accordance with your instructions. By submitting such contact information, you confirm that you have the authority to use and share such information;
  • When you make a payment on Flymaster, you may provide payment information such as your payment card or other payment details. We use payment card Industry compliant third-party payment services and we do not store your credit card information;
  • We collect and process location information when you sign up for and use the Services. To record your activity and to provide you with your training statistics and inclusion in the Service’s features (for example, the leaderboard for a route), it is necessary to collect and record the physical location of your device including, data such as speed and direction. You can tell us about important locations, such as your home or work address.We will make private any portion of your activity that starts or ends in your Privacy Zone. Processing of your location data is essential to the Services which we provide and a necessary part of our performance of the agreement we have with you;
  • We collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information.

Cookies and Similar Technologies

When you visit the Services, a cookie will be stored on your computer. Generally, cookies and similar technologies work by assigning to your browser or device a unique number that has no meaning outside of Flymaster . Flymaster uses these technologies to personalize your experience and to assist in delivering content specific to your interests. Additionally, after you’ve entered your member ID and password during a session on the Services, Flymaster saves that information so you don’t have to re-enter it repeatedly during that session.

Most browsers automatically accept cookies. To manage the collection of information through cookies or other equivalent technology you can use the settings on your browser or mobile device. Flymaster is committed to providing you choices to manage your privacy and sharing. However, Flymaster does not recognise or respond to browser-initiated Do Not Track signals, as the internet industry has not fully developed Do Not Track standards, implementations and solutions. To learn more about Do Not Track signals, you can visit https://allaboutdnt.com. Not accepting cookies may make certain features of the Services unavailable to you. Flymaster may also use your IP address to identify you, to administer the Services and to assist in diagnosing problems with Flymaster’s servers.

Log Files

The Services use log files. Stored information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyse trends, administer, protect and secure the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc., may be linked to session IDs, athlete IDs and device identifiers.

How Flymaster Uses Information

Flymaster uses the information we collect and receive to administer and operate the Services and as otherwise described in this Privacy Policy. For example, we use your health information to provide you with statistics and visualisations representing key data points like heart rate. Subject to your privacy settings, your information, including your profile, username, photos, members you follow and who follow you, clubs you belong to, your activities, and kudos and comments you give and receive will be shared on Flymaster to participate in the Services, for example to show your place on a leaderboard. Location information, such as a route or segment may also be shared on Flymaster (in accordance with your settings).

We also use your information to analyse, develop and improve the Services. To do this, Flymaster may use third party analytics providers to gain insights into how our Services are used and to help us improve the Services. We may also use your information to market the Services, credit or accept payments, provide support related to the Services, protect members and enforce our Terms of Service, promote safety, and communicate with you. Additionally, your information may be shared with third parties, as set forth below.

How Information is Shared

Service Providers

We may share your information with third parties who provide services to Flymaster such as supporting and improving the Services, promoting the Services, processing payments, or fulfilling orders. These service providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf so that we or they may promote Flymaster or display information that may be relevant to your interests on the Services or other websites or services.

Service Providers

We may share your information with third parties who provide services to Flymaster such as supporting and improving the Services, promoting the Services, processing payments, or fulfilling orders. These service providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf so that we or they may promote Flymaster or display information that may be relevant to your interests on the Services or other websites or services.

Publicly Available Information

Subject to your privacy settings, your information and content may be publicly accessible.

Third Party Business via API or Other Integrations

When you choose to use third party apps, plug-ins, or websites that integrate with the Services, they may receive your information and content, including your personal information, photos, and your activity data (including private activities). Information collected by these third parties is subject to their terms and policies. Flymaster is not responsible for the terms or policies of third parties.

Affiliates and Acquirers of our Business or Assets

We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If Flymaster becomes involved in a business combination, securities offering, bankruptcy, reorganisation, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of Flymaster or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

How We Protect Information

We take several measures to safeguard the collection, transmission and storage of the data we collect. Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. The Services uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers. Flymaster engages a company that is an industry leader in online security and Services verification to strengthen the security of Flymaster’s Services. The Services are registered with site identification authorities so that your browser can confirm Flymaster’s identity before any personally identifiable information is sent. In addition, Flymaster’s secure servers protect this information using advanced firewall technology.

To help ensure that these measures are effective in preventing unauthorised access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit your credit card information and other personal information at the Services. Please note that if you do not use a SSL-capable browser, you are at risk for having data intercepted.

Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid services identification information for the Services you are communicating with, or send information over an unsecured connection. Flymaster recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the services you are visiting (secure URLs begin with https:// rather than http://), along with the security symbol of your browser to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the services to which you are connected. Please check the validity of any Services you connect to using secure communications.

Disclaimer

While Flymaster continues to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and Flymaster cannot ensure or warrant the security of any information you transmit to Flymaster. Transmitting personal information is done at your own risk.

Managing Your Settings

Privacy Settings

Flymaster offers several features and settings to help you manage your privacy and how you share your activities. Most privacy settings are located in your user account but some are specific to individual activities. Flymaster provides you the option to make your activities private.

Adjust Notification and Email Preferences

Flymaster offers various ways to manage the notifications you receive. You can choose to stop receiving certain emails and notifications by indicating your preferences. You may also unsubscribe by following the instructions contained at the bottom of each type of email. Any administrative or service-related emails (to confirm a purchase, or an update to this Privacy Policy or the Terms of Service, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.

Updating Account Information

You may correct, amend or update profile or account information that is inaccurate at any time by adjusting that information in your account settings. If you need further assistance, please contact Flymaster via our support system. Flymaster will generally respond to your request within 7-10 business days.

Deleting Information and Account

You may request that your account is deleted by visiting your account details. Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated.

Note that content you have shared with others (for example, through Clubs) or that others have copied may also remain visible after you have deleted your account or deleted the information from your own profile. Your public profile and activities may be displayed in proxy’s and caches.

EU Members' Rights

If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances.

Access and Porting

You can access much of your information by logging into your account. If you require additional access or if you are not a Flymaster member, contact us via our support system.

Recitfy, Restrict, Limit, Delete

You can also rectify, restrict, limit or delete much of your information by logging into your account. If you are unable to do this, please contact us via our support system. Flymaster will generally respond to your request within 10-14 business days.

Object

Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

Revoke consent

Where you have previously provided your consent, such as to permit us to process info data about you, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

Complain

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

Retention of Information

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until you ask us to delete it or your account is deleted whichever comes first. For example, where you withdraw your consent to Flymaster processing your tracking information, Flymaster will delete all tracking information you uploaded. Following your deletion of your account, it may take up to 30 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Privacy Policy Information

Flymaster reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Flymaster makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and delete your account.